PRIVACY POLICY
We are committed to maintaining privacy of your personal information in accordance with the Data Protection Act 2018 (DPA 2018), and the UK General Data Protection Regulation (UK GDPR). This privacy policy describes how we might collect, store, use or share your personal information when you use our services such as when you visit our website, or engage with us in any other way such as when you access our materials, sales, marketing and events.
Reading this privacy policy will help you understand your rights and choices which are important to us. If you do not agree to this policy please do not access our services. If you have questions or concerns please contact us at helengcoutts@gmail.com
Types of information we collect
We collect personal information such as your contact details including your name, address and email address, and payment information. The personal information we receive is provided to us directly by you when you sign up to our newsletter or purchase a digital product from us. The information you provide to us, is used to provide you with our services, or to communicate with you. We will inform you at the time of providing us with your information if we are to use the information in any other way. We do not obtain any information indirectly from third parties.
Sensitive information
We do not collect sensitive personal information, if it is necessary for us to collect sensitive information such as health information, it will be always relevant to improving our services and we will always obtain your consent prior to do doing so
Under the UK General Data Protection Act (UK GDPR) the lawful bases we rely on for processing this information is via your consent and for our legitimate business interests. You are able to remove your consent at any time by contacting us on helengcoutts@gmail.com. It is important to us that your personal information is up to date and relevant, please ensure to keep your information updated.
We use your personal information to communicate with you, fulfil services, for adherence to legal and tax obligations and for security and fraud prevention. We hold information for as long as required to ensure we offer you quality service, and for communication purposes for as long as you consent to receive communication from us. You can remove your consent at any time through contacting us at helengcoutts@gmail.com. The UK’s governing tax body HMRC requires that we hold basic financial information for up to six years to comply with tax obligations. This information includes contact information, financial and transaction data. After this time your information is deleted, or in some instances personal identifying information is removed and the data anonymised.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the privacy of any private information we may process via our website server and providers. However despite our efforts to safeguard your information, no data transaction via the internet or information can be guaranteed 100%. Whilst we strive to ensure your data is safe we cannot promise or guarantee that cybercriminals, hackers or other unauthorised third parties will not be able to break our security and improperly collect, steal, access or modify your information. Providing us with your personal information is done so at your own risk. You should always endeavour to access these services within a secure environment. Should any data breeches occur we will fulfil our obligations to notify you.
Sharing of information
We may share your information under certain circumstances to government, financial or legal agencies to comply with regulations and meet our obligations. We may disclose your information under specific situations to third party vendors, service providers, contractors or agents who require access to such information to do that work. We require our third parties to respect the privacy and security of your data and to treat it in accordance with the law and privacy regulations. Such third parties can only utilise your data upon our instruction and cannot share your information with other third parties or organisations. They commit to protect the data they hold our own behalf for the length of time we specify. Such third parties that we may share data with include data storage providers, payment processors, performance monitoring tools, sales and marketing tools, social networks, website hosting service providers, communication and collaborating tools, data analytics services, finance and accounting tools.
We may also need to share your personal information in the following situations for business transfers. We may share your information in connection with or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.
Under 18 years of age.
We do not knowingly collect, solicit or collect data from minors under 18 years of age. By accessing these services you represent that you are at least over 18 years of age or that you are a parent or guardian of such a minor and consent to such minor’s dependant use of the services. If we learn that personal information form persons under the age of 18 has been collected we will take reasonable steps to remove and promptly delete such data from our records. If you become aware of any data we have collected from under 18 year olds please contact us at helengcoutts@gmail.com
Your privacy rights
You have a right to access, obtain, rectify or erase or to restrict the use of your personal information and in some instances for data portability. You can contact us at helengcoutts@gmail.com to make any of these requests. You will not have to pay a fee to make these requests. As a security measure, we may need to request specific information from you to confirm your identity and ensure your right of access to your personal data.
If we are relying on your consent to process your personal information, which maybe express and/or implied consent, you have a right to withdraw this consent at any time by contacting us at helengcoutts@gmail.com
We attempt to respond to any legitimate requests within one month, occasionally it may take longer than this to respond to your request.
You can opt out of any marketing or promotional materials at any time via the unsubscribe link in the emails that we send, or by contacting us at helengcoutts@gmail.com. You will then be removed from marketing lists. However we may still contact you to fulfil our service obligations but you will not receive marketing communications from us.
Most web browsers are set to accept cookies by default. If you prefer you can usually set your browser to remove and reject cookies. If you choose to remove or reject cookies this could affect certain features or your access to our services.If you have any questions or comments about your privacy rights please email us at helengcoutts@gmail.com
If you have any complaints in regards to how we handle your personal information please contact us at helengcoutts@gmail.com. You have a right to lodge a complaint with the supervisory authority, which is responsible for the protection of privacy information in the country where you live or work, or in which you think a breech of data protection laws may have taken place. As we strive to provide you with a quality service we would welcome the opportunity to resolve any displeasure with our handling of your information in the first instance. For further support for your complaint if you live in the EEA or the UK the respective authorities are The Member State Data Protection Authority, and in the UK the UK Data Protection Authority. In the UK you may also make a complaint to the information commissioner’s office, the ICO at The Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK95AF, Helpline number: 0303 123 1113, https://www.ico.org.uk In Switzerland you may contact the Federal Data Protection and Information Commissioner. For all other countries please consult your local or national authorities.
International transfer
Our company is based in the UK and are adherent to the local governing laws, however in some instances we may share information outside of the UK or the EEA, such as through utilising service providers and communication and collaborating tools based outside of these regions. We are obligated to adherence of the General Data Protection Rules.When your data is transferred outside of the EEA we will take reasonable steps to ensure its security. The European Commission has an approved list of countries that are deemed to uphold an adequate level of protection for personal information. The US is part of the US- EU privacy shield. In the occurrence that we transfer data outside of an EEA or UK approved country with adequate protection measures in place, the European Commission outlines data protection codes of conduct and certification measures thus we will take reasonable steps to ensure we uphold the same high privacy standards. In the event that adequate security measures are not obtainable we will ensure to receive your consent for data transferal and will only do so in the event that it improves or contributes to our services. You have the right to withdraw your consent anytime at helengcoutts@gmail.com
Updates on our policy
We update our privacy policy to remain compliant with relevant laws. We encourage you to refer to this privacy policy frequently to ensure you are familiar and comfortable with how we use and handle your information
Cookies and tracking technologies
We may use cookies and other tracking technologies (like web beacons and pixels) to access or store information. Specific information on how we use such technologies and how you can refuse certain cookies is outlined in our cookie notice.
Contact Us
If you have any questions or comments about this privacy policy you can contact us at Helen Coutts
Helen Coutts
helengcoutts@gmail.com
March 31 2023
Cookie Notice
Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about your preferences and past actions. Cookies are common and won’t do anything to harm your system, they simply store and gather information.They help you get the most out of your visit to our website. We may collect information about your computer including where available, your IP address, operating system and browser type to help our systems administration. Most web browsers automatically accept cookies but if you prefer to can change your browser to prevent access to Cookies. You are not obliged to accept cookies. Please note that you may not be able to access the full services on this website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, they cannot be used to track your movements around the world wide web. Cookies do not personally identify users and passwords and credit card information is not stored in Cookies.
We use cookies on this website to collect anonymous data from our visitors which is used to improve our services to you. We do not use cookies for the purposes of displaying targeted advertising. In interacting with our website you agree to our use of Cookies.
For any concerns or queries regarding this privacy policy please contact Helen Coutts at helengcoutts@gmail.com
March 31 2023